5 steps to become a better listener

What do you think is the most important aspect of communication?

  • Is it to speak very well?
  • Having an opinion on everything?
  • Responding quickly to questions and immediately understanding what the other person has to say?
  • Is it to use your body language perfectly?

None of them!

The most important thing to do is to be a good listener. If you succeed in becoming a better listener, you will be able to provide a better employee experience. Don’t just think of it as an employee experience, listening is a vital communication tool that we should use at almost every moment of life.

How do you become a better listener?

Employees care a lot about being heard. But if everyone speaks at the same time, no one can hear anyone. Listening and understanding is a leadership task. If you want your employees to listen and understand you, you must first succeed in becoming a role model.

How then? Here are 5 important steps:

  1. Focus on the conversation and do nothing else at that moment. You can be a super manager who does many things at the same time, but it would be a big mistake to deal with different things at the time of communication.  Don’t stare at your phone, computer, or the view from the window. Make eye contact.
  2. Do not interrupt the person speaking, no matter who they are. Learn to hold yourself back.
  3. Try to understand what your employee really wants. Get down to the root cause. One of the qualities that make you a leader is that you follow the clues correctly.
  4. Create opportunities for your employees to express their feelings. Ask thoughtful and insightful questions and take interaction to the next level.
  5. Avoid the word “but”! The word “but” is like a defence flare, it creates the feeling that you are approaching the other person negatively.
Latest posts by Isik Serifsoy (see all)